Facebook troubleshooting guides
Step-by-step fixes for the Facebook problems people search for most — from a missing Marketplace to hacked and disabled accounts. Every guide starts with safe checks, covers iPhone, Android and computer, and links Meta’s official help when only Meta can act.
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Is Facebook down or is it just you? Run the 60-second outage test, then follow the right fix for your exact problem on iPhone, Android or computer.
Open the complete guideApp errors & performance
Crashing, freezing, blank screens, "something went wrong" and outages.
- Facebook App Keeps Crashing? Fixes for iPhone and Android Crashes, freezes and “won’t open” — the safe fixes in order, for iPhone and Android.
- Facebook Lite Not Working? Fixes for Loading, Login and Crashes Not opening, not loading, keeps stopping or won’t log in: Android fixes for Facebook Lite, in the right order.
- “Sorry, Something Went Wrong” on Facebook? What It Means and How to Fix It The general Facebook error, decoded by where you see it: login, posting, sharing, Marketplace, settings or everywhere.
Login & access
Passwords, login codes, two-factor and "can’t log in" problems.
- Facebook Account Locked? How to Unlock It Safely A security lock, not a ban: Meta’s Get started unlock steps, code problems, and what to do if you can’t log in.
- Can’t Log In to Facebook? Find Your Exact Problem and Fix It Forgotten password, lost email or phone, too many attempts and identity checks, all in one place.
- Facebook Asking You to Confirm Your Identity? How to Pass the Security Check Date of birth, security questions, ID upload or video selfie: what Facebook’s security check asks and how to pass it safely.
- Deactivate or Delete Your Facebook Account: What Happens, How to Do It, and How to Undo It Deactivate vs delete explained, Meta’s steps for each, the 30-day cancel window, and how to reactivate.
- Facebook Login Code Not Received? How to Get Back In SMS or email codes not arriving, codes rejected, new phone numbers and traveling abroad.
- Facebook “Session Expired” or Keeps Logging You Out? How to Stay Logged In Logged out again and again? Rule out a security sign-out, then fix cookies, browser privacy settings and app data.
Hacked & security
Compromised accounts, suspicious logins and recovery scams.
- Someone Made a Fake Facebook Account of You? How to Report Impersonation Report a fake profile or Page pretending to be you or someone you know, warn friends, and limit the damage.
- Facebook Account Hacked? How to Get It Back and Lock It Down A calm, step-by-step route back in through facebook.com/hacked, and how to lock the account down afterwards.
- Facebook Page Hacked or Lost Admin Access? How to Get It Back Removed as admin or Page taken over: Meta’s steps to find out which, secure the hacked profile, and lock the Page down.
Disabled & restricted accounts
Suspensions, restrictions, appeals and account status.
- Facebook Account Disabled or Suspended? What It Means and How to Appeal Suspended, disabled, locked or restricted? Identify your notice and use the free official appeal.
- Facebook Ad Account Disabled or Restricted? What It Means and What to Do Ad account disabled, spending limited or advertising blocked: Meta’s restriction types, causes, and where to resolve them.
- Facebook Ad Payment Failed? How to Pay Your Balance and Get Ads Running Again Ads paused after a failed payment: Meta’s card checklist, Pay now, Add funds, and why ads may stay paused.
- Facebook Ad Rejected? Why It Happened and How to Fix or Appeal It Ad rejected: Meta’s reasons, edit vs new ad vs review, and the one mistake that can cost you your appeal.
- Can’t Post or Comment in a Facebook Group? Why, and What You Can Do Admin limits, pending approval, Facebook restrictions or the app: find which one is stopping you posting in a group.
- How to Lock Your Facebook Profile (and What “Profile Locked” Means) Lock or unlock your profile, what stays public, why the option may be missing, and what “Profile locked” means on someone else’s profile.
- Facebook Monetization “Not Yet Eligible”? How to Check Why and What to Do “Not yet eligible”: where to check monetization status on phone and computer, how to read each program’s criteria, and what blocks eligibility.
- Facebook Page Restricted, Limited or Unpublished? How to Check Page Status and What to Do Page reach down, ads or monetization blocked, or Page unpublished: open Page Status, read the violations, request reviews.
- Facebook Jail: Restricted From Posting or Commenting? How Long It Lasts and What to Do Meta’s strike ladder, where to see your restriction and its end date, how to ask for a review, and how to avoid the next one.
Marketplace
Missing Marketplace, listings, buyer and seller messages.
- Facebook Marketplace Listing Not Showing, Pending or Removed? How to Fix It Pending, rejected or invisible to buyers? Check status, fix policy issues and test visibility.
- Facebook Marketplace Not Showing? How to Get It Back Missing icon, "isn’t available to you" or restricted access — identify which one and fix it.
- Facebook Marketplace Scams: How to Spot Them and Sell or Buy Safely Verification-code tricks, fake payment alerts, overpayments and deposit scams, plus what to do if you already paid.
- Facebook Marketplace Showing the Wrong Location? How to Change It Items from the wrong city, or your listing in the wrong place: Meta’s steps to change your Marketplace location.
Dating
Dating missing from the menu, profiles and matches.
Feed & notifications
Notifications not arriving and feeds that won’t refresh.
- Facebook Feed Not Updating or Showing Old Posts? How to Fix It Stuck on old posts or “Couldn’t refresh feed”: Home vs Feeds, connection and app fixes, and missing posts from friends.
- Facebook Notifications Not Working? Fix iPhone, Android and PC No alerts or late alerts? Check the phone, the app and your Facebook settings — in that order.
Videos & playback
Videos not loading, buffering or showing errors.
- Can’t Upload or Share a Reel on Facebook? Fix Stuck, Failed and Low-Quality Uploads Stuck, failed or low-quality reel uploads: save a draft, fix the connection, restart and update, using Meta’s steps.
- Facebook Photos Not Loading? Fix Gray Boxes, Blank Images and Blurry Pictures Gray boxes, blank or blurry images and “content isn’t available”: connection, data saving, cache and browser fixes.
- Facebook Reels Not Showing? Where Reels Went and How to Get Them Back Reels tab missing, Video tab gone, or no Reels in your feed: where Reels live now and how to get them back.
- Facebook Videos or Reels Have No Sound? How to Get the Audio Back Silent videos and Reels: unmute the video, then check Silent mode, volume, Bluetooth, Facebook’s Media settings and your browser.
- Facebook Videos or Reels Not Playing? Fix Buffering, Black Screens and Frozen Videos Buffering, black screens, frozen or endlessly loading videos and Reels: connection, data saving, app and browser fixes.
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