Facebook Marketplace Listing Not Showing, Pending or Removed? How to Fix It

Does this match what you see?

• Your new listing shows as pending and doesn’t appear to buyers.
• Facebook says your listing was rejected or removed, sometimes mentioning the Commerce Policies.
• The listing shows as active to you, but friends can’t find it when they search.
• Your listing disappeared from Your listings or vanished from search after a few days.
• Buyers say they messaged you, but you can’t see their messages.
• You can’t reply to a buyer, or messages to sellers won’t send.

iPhone & iPadAndroidComputer (browser)

Where listing status and review options appear can change between app versions and differ by country. Facebook Marketplace is not offered everywhere.

Do you need the new Seller app?

In July 2026 Meta introduced Seller, a standalone app for Marketplace sellers with tools for creating and managing listings and a buyer inbox organized by item. Meta said it was available on the App Store for US users 18 and older, and that items created in Seller appear on Marketplace.

You don’t need it: selling still works directly in Facebook. If you do use Seller, the same Commerce Policies and listing statuses apply, so the fixes in this guide still help.

Why this happens: the possible causes

Your listing’s status is the single most useful clue. Find it first, then use the matching row.

• The listing is still in reviewCheck this first

  New listings can be checked before they appear. Reposting the same item while it’s pending can create duplicates, which may make things worse.

• It breaks — or appears to break — the Commerce PoliciesCheck this first

  Meta publishes Commerce Policies setting out what can’t be sold on Facebook. Items in restricted categories, listings that don’t describe a physical item for sale, or photos and text that look like something prohibited can be rejected — sometimes by mistake.

• Buyers are searching outside your areaCheck this first

  Marketplace shows items based on location. If your listing’s location is wrong, or buyers are searching a different radius, it may not appear for them.

• Category, title or price make it hard to findPossible

  A vague title, the wrong category, or missing details can make a listing less likely to show up in search results.

• The listing expired or was marked as soldPossible

  Older listings may need renewing, and items marked as sold or pending sale may stop showing to new buyers. Meta says listings inactive for two years or more may be deleted (see below).

• Your Marketplace access or account is restrictedLess likely

  If Meta has limited your Marketplace access, your listings may not show at all. You’ll usually see a notice about it.

How to fix it, step by step

Work through these in order. They start with the quickest, safest checks and only move to steps that sign you out or remove data later.

1

Fix 1: Find your listing and check its status

Safe & reversible2 miniPhone & iPadAndroidComputer (browser)

Everything else depends on the status. Facebook usually shows it on the listing itself in your selling area.

iPhone & iPadAndroidComputer (browser)

iPhone & iPad

1. Open Facebook and go to Marketplace.
2. Tap ⋯ at the top right, then More options, then Your listings (under Selling). The Selling screen also has a Your listings tab.
3. Find the item and read its status line — for example active, pending, sold or a notice.
4. Tap the listing to see any details or a See details link.

Android

1. Open Menu (☰) and tap Marketplace (tap See more if it isn’t listed).
2. Tap ⋯ at the top right of Marketplace, then Marketplace profile.
3. Under your listings, tap the Your listings link. (The profile says you can manage listings from the Your listings page.)
4. Read the status line under each item, for example Available. Tap ⋯ next to an item for its options, or tap the item for details.

Computer (browser)

1. Go to facebook.com/marketplace.
2. In the left column, choose Selling or Your listings (names vary).
3. Check each item’s status and open it for details.

Your listings also has a ⋯ menu with Renew (“Keep your listings active on Marketplace”) and Relist (“Create new listings from your sold listings”). If an older listing has dropped out of sight, Renew is worth trying.

Did it work? You know whether the item is pending, rejected, removed, expired or active.

5

Fix 5: Live but invisible? Check location, category and details

Safe & reversible5 miniPhone & iPadAndroidComputer (browser)

Buyers see items based on where they are and what they search. Small details can make a big difference to whether your listing appears.

1. Edit the listing and confirm the location is where the item actually is.
2. Choose the most accurate category.
3. Use a clear title with the words a buyer would search (for example the brand and item type) — no keyword stuffing.
4. Add a realistic price, a full description and clear photos.
5. If Facebook offers to renew or relist an older item, use it rather than creating a duplicate.

Buyers browse by category as well as by search: in the app, More (called Categories on iPhone) at the top of Marketplace opens the category list. An item in the wrong category is easy to miss. Also open Marketplace Settings (⋯ > More options > Settings) and check that Vacation mode isn’t on.

Did it work? A friend in your area can find the item by searching its title.

Mark an item as sold, pending or available

Meta says you can mark a Marketplace listing as Shipped, Sold, Pending or Available. Marking it sold or pending is also a common reason a listing stops showing to new buyers.

Steps on a computer

• From your Feed, click Marketplace in the left menu, then Selling > Your listings.
• Sold: click Mark as sold next to the listing.
• Pending: go to the listing, click Options, then Mark as pending.
• Available: go to the listing, then click Mark as available.

Steps on iPhone and Android

• Tap Menu (top left), then Marketplace (under See more if you don’t see it).
• Tap Marketplace profile at the top, then Your listings.
• Sold: tap Mark as sold next to the listing.
• Pending or Available: tap the listing to open it, tap Options, then Mark as pending or Mark as available.

Steps on iPad

• Tap Menu (bottom right), then Marketplace (under See more if you don’t see it).
• Sold: Meta says to tap Options at the top, then Your listings, and tap Mark as sold below the listing.
• Available: Meta says to tap Marketplace profile at the top, then Your listings, and tap Mark as available below the listing.
• Meta’s iPad help uses two different buttons (Options and Marketplace profile) to reach Your listings. If you don’t see one, try the other. It lists Shipped, Sold and Available, with no steps for pending.

Steps in a mobile browser

• Tap Menu (top right) > Marketplace > Marketplace profile.
• Tap Selling, then Mark as sold below the listing.
• Meta’s mobile browser help only lists Shipped and Sold here, with no steps for pending or available.

Steps in Facebook Lite

• Tap Menu, then Marketplace (under See more if you don’t see it), then Marketplace profile.
• Tap Mark as sold below your listing in the Selling section, or tap Options next to the listing, then Mark as sold.
• Like the mobile browser, Meta’s Lite help only covers Shipped and Sold.

How long do Marketplace listings stay active?

Meta says you can keep a listing for as long as you’re actively selling the item, but listings inactive for two years or more may be deleted. A listing deleted for inactivity is permanently removed (title, description, photos and price) and can’t be recovered. You can download your Marketplace information at any time with the Download your information tool in your Facebook settings.

To keep a listing for longer, renew or edit it: Meta says either one resets the two-year timeframe.

• Computer: Marketplace > Selling > Your listings, then click Renew on the listing, or open its menu and click Edit listing, make your changes and click Update.
• iPhone and Android: from your Feed, tap Marketplace > Sell > Your listings, open the listing’s menu, then tap Renew on Marketplace or Edit listing.

Meta says that if the listing was boosted as an ad, the ad data may be kept separately under its advertising policies, but the listing itself is still deleted after two years of inactivity.

Can’t delete a Marketplace listing?

Meta says you can’t delete a listing when:

• An order is pending, or waiting to be accepted or declined.
• A label has been generated for it.
• The listing has sold.

You can delete a listing when it’s a single item that’s available and in stock, or a multi-quantity listing that has never received an order, and no order is waiting and no label has been generated.

If you can’t delete it, deal with the pending order first, or mark the listing as sold (external site, opens in a new tab) instead.

Things you can’t sell on Facebook Marketplace

Meta says everything listed on Marketplace must follow its Commerce Policies (external site, opens in a new tab) and the Community Standards, and that buyers and sellers must also follow the law where they are. Meta’s examples of things that can’t be listed:

• Counterfeits: anything that violates intellectual property rights, such as knockoffs, replicas of branded goods, or pirated copies of a movie.
• Unauthorized or pirated copies of copyrighted works: videos, movies, TV shows, video games, music, books and so on.
• Services (for example, house cleaning): Meta says these are only allowed on Jobs on Marketplace, which Meta says is currently a test in select US cities. See Facebook Marketplace Jobs.
• Animals and animal products, including posts about animals for adoption, except by approved pet adoption matching services.
• Medical and healthcare products, such as thermometers or first-aid kits.
• Recalled products. Not sure? Meta suggests checking the manufacturer’s website or a government site, such as the US Consumer Product Safety Commission (external site, opens in a new tab) or the EU Safety Gate (external site, opens in a new tab).

The full list in Meta’s Commerce Policies

Meta’s Commerce Policies (external site, opens in a new tab) apply to anything bought, sold or traded, even for free. They list these prohibited categories:

• Anything that breaks the Community Standards; adult products or sexually suggestive product photos
• Alcohol; tobacco and tobacco paraphernalia; drugs, drug paraphernalia and prescription products
• Weapons, ammunition and explosives; hazardous goods and materials
• Animals and animal parts; land in ecological conservation areas; human body parts or fluids
• Medical and healthcare products, including medical devices and ingestible supplements
• Real or fake documents, currency, financial instruments or virtual currency; gambling
• Downloadable digital content, digital subscriptions or digital accounts; devices for unauthorized streaming or for interfering with electronic devices
• Counterfeits and other copyright or trademark infringement; stolen goods; recalled or banned products
• Used cosmetics, or cosmetics not in their original packaging; certain vehicle parts and accessories
• Job opportunities; posts with no item for sale (such as news or humor); misleading, violent or hateful products or offers; human exploitation and sexual services
• Listings that discriminate against people because of a personal characteristic, including housing listings. Meta’s examples of what’s not allowed include “Must be under the age of 35 to purchase”.

Allowed only for approved sellers: event tickets, gift cards and vouchers, and pet adoption matching services. The Commerce Policies say services are only allowed on the WhatsApp Business app or through Appointments on Facebook or Instagram, while Meta’s Marketplace help says services are only allowed on Jobs on Marketplace.

Brands: Meta says rights owners can use Brand Rights Protection to find and report trademark violations, counterfeits and copyright infringement, including in Marketplace listings. See Meta’s help on Brand Rights Protection (external site, opens in a new tab) and intellectual property on Facebook (external site, opens in a new tab). In short, Meta says copyright protects original works such as books, music, film and art (not facts, ideas, names, titles or slogans), while a trademark protects things like a brand name, slogan or logo. See our guide to trademark and copyright on Facebook.

Meta says breaking these rules can lead to rejected or removed listings and lost access to commerce features, and that repeated violations may lead to more action on your account.

Meta says this is only a summary, and that the Commerce Policies themselves have the full, current rules. Seen a listing that breaks them? Meta has steps to report a listing or seller, or see how to report content on Facebook.

Checklist: a listing that’s more likely to be approved and found

Use this before you post, or when you edit a listing that isn’t performing. None of it guarantees approval, but it removes the most common avoidable problems.

Notices and messages you might see (reported wording)

These are the messages as people report seeing them. The exact wording on your screen can differ by app version, language and region, so match the meaning, not every word.

Avoid Marketplace scams while you sell

When a listing has problems, sellers are more likely to trust messages offering “help”. Watch for these patterns:

• Messages claiming to be Facebook or “Marketplace support” saying your listing is suspended and asking you to click a link or pay. Check notices inside Facebook itself instead.
• Buyers asking you to share a code sent to your phone “to verify you”. That code can be used to take over an account. Never share it.
• Overpayment or “fee” stories where a buyer sends more than the price and asks for the difference back, or asks you to pay a fee to receive money.
• Requests to move off Facebook to an unfamiliar payment method or website.

If you’ve already clicked a link or shared a code, read Facebook hacked: recover your account and our guide to recovery scams.

How to know it worked

• The listing shows as active in Your listings.
• A friend nearby can find it in Marketplace search and open it.
• You can see buyer messages and reply without errors.
• No new notices about listings appear in your notifications or account-status area.

Still not working? Your next steps

1. If several listings are being rejected, review the Commerce Policies carefully before posting again, and check Profile status > Profile features > Marketplace for an "at risk" warning.
2. If Marketplace itself becomes unavailable, follow Facebook Marketplace not showing.
3. Report a Marketplace bug if listings behave strangely and there’s no notice: on a computer, click your profile picture > Help and support > Report a problem (Meta’s steps), or in the Android app tap ☰ Menu > Help and support > Report a problem (or shake your phone on the screen with the problem) and pick it on Select product, and add a screenshot and description.
4. If your account is restricted or suspended, see Facebook account disabled or suspended.

Frequently asked questions